Shipping policy

Shipping Policy

Please note Each item is handmade with care, so it may take a little longer to dispatch than large retailers—but we promise it’s worth the wait. Thank you for shopping with us. We strive to ensure that your order is delivered to you promptly and in excellent condition. Below is our shipping policy, which provides details about our shipping processes, timelines, and terms. 

1. Processing Time

  • All orders are processed within 5 working days
    Bespoke orders may take longer and this will be advised prior to purchase.

  • Orders are not processed or shipped on weekends or holidays.

  • In the event of high order volume or unexpected delays, processing times may increase. Customers will be notified promptly if there is a significant delay.

2. Shipping Options and Delivery Times We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time of 2-3 working days

  • Express Shipping: 1 to 2 working days Additional charges apply.

  • International Shipping: Delivery times vary by destination and typically range from 7-12 business days].

Note: Delivery times are estimates and do not account for potential customs delays or unforeseen circumstances beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.

  • 4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information when and if available.

  • You can track your order via the provided tracking link.

5. Delivery Issues

  • If your order arrives damaged, incomplete, or incorrect, please contact us within 5 days of receipt.

  • For lost or delayed packages, please allow up to 3 before contacting us, as carriers may experience delays.

6. International Shipping Terms

  • Customers are responsible for any customs duties, taxes, or fees imposed by their destination country.

  • We are not liable for delays caused by customs clearance processes.

7. Non-Deliverable or Returned Packages

  • If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping charges may apply.

  • Unclaimed or undeliverable packages not resolved within  14 days may be subject to restocking fees or cancellation.

8. Contact Us If you have any questions about our shipping policy or need assistance with your order, please contact us:

  • Email: lou@peatlandpearl.co.uk

We appreciate your understanding and thank you for choosing Petal and Pearl